Before depositing
- Confirm that CAD is available and identify any currency conversion.
- Review the minimum and maximum deposit for the selected method.
- Check whether the method qualifies for a promotion.
- Use a payment method registered in your own name where required.
Before requesting a withdrawal
Complete required identity and account verification early. Review the withdrawal minimum, maximum, estimated processing period, fees and whether withdrawals must return to an original deposit method.
Typical verification journey
- Enter personal details exactly as they appear on valid documents.
- Confirm email, phone or account-security information when requested.
- Upload identity, age, address or payment-ownership evidence only through a verified secure portal.
- Check that files are readable, current and show all required details.
- Respond through authenticated support if more information is requested.
Requests can vary because verification is account-specific. A review does not necessarily mean there is a problem; it can be part of age, identity, payment or security checks.
Why a transaction may be delayed
| Pending account review | The platform may need to complete security or identity checks first. |
|---|---|
| Name mismatch | Account and payment details may need correction or proof of ownership. |
| Active bonus | Unfinished promotional conditions may affect withdrawal availability. |
| Provider stage | Platform approval and delivery through the payment network are separate. |
| Banking schedule | Weekends, holidays and intermediary reviews can affect delivery. |
Transaction troubleshooting
Record the transaction reference, amount, date, currency and status shown in the cashier. Check whether funds were actually debited before attempting another deposit. For a withdrawal, compare the platform status with the payment provider’s status before reporting a missing payment.
Describe the transaction and provide its reference, but never send a password or one-time code. Only provide identity documents through the confirmed secure process requested inside the account.
Payment safety
Never share a password or one-time security code. Access the cashier through the authenticated platform, review the displayed destination carefully and keep transaction confirmations.
Check your available methods
Review the live cashier and complete any required verification.
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